Draft, pending review by a qualified lawyer. This text is a plain-language starting point written for a Canadian token project and has not been reviewed by counsel. It has to be replaced with your lawyer's text before launch, including the legal entity's registered name and address. Last updated 2026-10-26.
Refund Policy
This explains what can and cannot be refunded. The short version: anything already written to the blockchain is final, and where money changed hands between two users, we were not a party to it.
On-chain fees, burns and mints
Fees that are burned on-chain, mint fees, listing fees and any payment recorded against a confirmed blockchain transaction are final and are not refundable. The tokens no longer exist, or the transaction cannot be reversed. This is stated before you approve each transaction.
Digital collectibles
Once a collectible has been minted to your wallet, it belongs to you and cannot be returned. Where you sell one to another user, that is a sale between the two of you: we delivered the listing and the transfer, but we are not the seller and cannot order the other side to refund you.
Card or bank payments
If you ever pay by card or bank transfer, the payment is processed by our payment provider. Refunds for those payments follow the provider's rules and the consumer law that applies where you live. Nothing in this policy takes away a right you have under that law. Contact us first and we will work through it with you.
Sending to the wrong address
If you send tokens to an address that is not yours, or approve a transaction you did not intend, we cannot recover them. We do not control your wallet, and no one can reverse a confirmed transaction.
Something went wrong on our side
If the platform charged you and then failed to deliver what it promised, tell us. Write in our Telegram or on Discord with your wallet address and the transaction signature. If our records show we took a fee for something we did not deliver, we will credit it back in $CHLOEAI. The team member who can approve that, and the timeframe, must be named here by counsel before launch.
Features that are switched off
Staking, wagering, referrals, real estate and exchange features are switched off, so no money can be paid into them and nothing needs refunding from them.
Contract address: AmEjzzKeLFEomcjEQDnLBxDdcrbYMcyCzqxupipWpump
Treasury wallet: EDyL8xc7yM9NTxz396Jtcwemkc1zjKhFGzAUR3JWfv7g